Best Buy Checkout Not Working
Participant
Greetings,
I have an issue with the checkout page.
I add a product to the chart, I pres proceed to the checkout page, and there I can do nothing.
I disabled all the plugins, but nothing. With an other theme, twentyforteen, it works just fine.
The page is http://beindependent.ro
Thank you, Sorin
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1
Olga Barlow
Support staff
Hello,
Looks like some fatal error appears. Please, provide admin panel and FTP access. We'll help you.
Regards
tisorin
Participant
Here you are
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1
tisorin
Participant
Greetings,
There have been more than 24H since I submited the info you requested me and I still haven't got any responses. What is going on?
Your sincerely, Sorin
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1
Olga Barlow
Support staff
Hello,
Sorry for the delay. We have fixed. Check now.
Regards
leidgebdani
Participant
Hello. I have the same problem. Please fix it.
(But the theme is good job! :))
Thank You!
Daniel
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.1
Olga Barlow
Support staff
Hello, @leidgebdani
It's related to version PHP that you use.
Open /xstore/woocommerce/checkout/form-billing.php file find line 49
<?php if ( ! empty( $checkout->get_checkout_fields( 'account' ) ) ) : ?>
and replace by the following
<?php if ( $checkout->get_checkout_fields( 'account' ) ) : ?>
Also, it will be changed in next theme update.
Regards
tisorin
Participant
If I may ask, what was causing problems, so I know if the problem occurs again.
Olga Barlow
Support staff
Hello,
Compare 2 lines of code from my previous answer and you'll understand if you have PHP skills.
Regards
tisorin
Participant
Update: I fixed the problem by deleting the old child theme and generating a new one from the wizard. Not sure is the best option, though
Update: aparently the buttons works, but they are not updated on the screen. If I press f5, I can see that I added the product in the cart and the sub-total changes.
Update: Everything works normally with the Storefront theme.
Update: even on the administration screen I have a lot of pages that are freezing, instead of loading the requested page I have a blank screen.
Greetings,
Now I have an other problem. Chart is not updating, when I press "add to chart" nothing happens, when I try to finalize an order the order gets through but I remain on a blank page and I am not redirected to the "thank you for your order screen".
Your sincerely, Sorin
tisorin
Participant
OK, my cart is not update again. I add things in my cart and the bage doesn't update. Same when I try to modify the quantity of the products.
Site URL: hidden
Theme version: 3.11.1
WooCommerce version: 3.0.2
Olga Barlow
Support staff
Hello,
I have checked your site and see that cart does not work ok even with default theme http://prntscr.com/ew259g and we can't remove the product from the cart on the cart page. Seems one of your additional plugins makes the problem. Please, disable all the plugins that did not come with our theme and check. Enable them one by one to find out which one causes issue.
Regards
Tam
Participant
HI our site have the same issue checkout not working at all please help to correct
Site URL: hidden
tisorin
Participant
Greetings,
Fixed the issue. It was indeed a plugin problem. My apologies.
Your sincerely, Sorin
Tam
Participant
Thank yo for the code above we fixed it
Olga Barlow
Support staff
Hello,
I'm glad to hear that problems were solved.
Regards
Best Buy Checkout Not Working
Source: https://www.8theme.com/topic/checkout-not-working-3/
Posted by: lottwasso1969.blogspot.com
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